Call Center Banking
Handle incoming calls related inquiry, request, complaint
Conduct customer identity verification accordance with security and compliance procedures
Handle requests for changes and updates related to banking facilities and customer data
Participate in specific programs and other requests requiring bank verification
Deliver service excellence to handled customers
Maintain confidentiality of customer data
Achieve assigned KPI targets
Provide product and service education during the verification process
Identify opportunities to offer additional products or service upgrades
Requirement:
Bachelor’s Degree (S1) any Major, IPK min 3.00
Good communication in english
Good Looking
Experience working in Banking Industry
Placement BSD Tangerang and Gunung Sahari
Profil perusahaan
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions. We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management. At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.
1,001-5,000 employees
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.