Admin Reservation
Join Our Growing Villa Management Team in Bali
PT. Tropically Group Bali is seeking a dedicated and detail-oriented reservation admin to join our reservation team in Denpasar, Bali. As a Reservation Admin, you will play a vital role in managing and answering inquiries and assisting our customers with their bookings at our rapidly expanding property management company. This position requires an individual with a deep understanding of guest service standards and will work full-time and be an integral part of a team committed to ensuring excellent customer service.
Reservation Admin Responsibilities:
Answer messages on OTA platforms.
Answer messages on all platforms we use with our customers/guests.
Organize all reservation-related activities and services
Manage reservation requests on OTA platforms.
Administer all reservation-related information.
Assist property managers in accommodating customer requests.
Make reservations, track all customer inquiries.
Communicate with our partners and ensure that all customer requests and reservations proceed as planned.
Check availability of accommodations or transportation for the customer's desired travel dates.
Assist in planning itineraries by suggesting local attractions and points of interest.
Process payments and send confirmation details to customers.
Sell and promote reservation services.
Answer any questions customers may have about the reservation process.
Offer additional services, if appropriate, by informing customers about additional services or special packages, such as tour tickets, travel insurance, or seat/accommodation upgrades.
Requirements :
Bachelor's Degree or Diploma in Hospitality, Tourism, Business Administration, or a related field.
Minimum 1–2 years of experience in Reservations, Front Office, or Administration, preferably in Villa Management or Hospitality.
Strong communication skills in both English and Bahasa Indonesia (spoken and written).
Preferred :
English Language Certification C1 or C2 or other equivalent English certification (TOEFL, etc.).
Experience working in sales or public relations, preferably in the hospitality or tourism industry.
Experience with OTA platforms, basic knowledge of booking procedures and software.
Benefits :
Competitive salary commensurate with the candidate's experience and qualifications.
Health benefits with comprehensive employee and family insurance.
Allowances,Annual leave in accordance with Indonesian labor laws.
Career development opportunities and ongoing training to enhance competencies.
Professional and supportive work environment with a positive work culture.
Access to modern facilities and work equipment that support productivity.
About Us
PT. Tropically Group Bali is a company based in Denpasar, Bali, committed to providing high-quality business solutions with integrity and professionalism. We operate in a dynamic and evolving industry, focused on sustainable growth and long-term success. Our team consists of experienced professionals who work together to achieve company goals while maintaining the highest standards of business ethics. We value innovation, collaboration, and dedication, and we believe that our employees are our greatest asset. PT. Tropically Group Bali offers an inclusive work environment where every individual has the opportunity to develop and contribute to our shared success.
Apply Now
If you meet the above qualifications and are interested in joining PT. Tropically Group Bali as a Reservation Admin Staff, we invite you to apply now. Submit your CV, cover letter, and references through our career portal or email us at the address provided. We look forward to getting to know you better.