Category Operations (Home & Living)

Category Operations (Home & Living)

Job Descriptions:

• Drive category GMV growth and order performance, ensuring sales targets are achieved.

• Build and maintain strong relationships with merchants to ensure long-term collaboration.

• Monitor and manage merchant store performance; conduct strategic negotiations to improve sales output and operational efficiency.

• Resolve daily operational issues and provide timely solutions to merchants.

• Analyze market trends, competitors’ products, and promotional strategies; propose actionable countermeasures.

• Coordinate and support merchants in joining platform campaigns and promotional activities.

• Monitor merchant compliance including delayed shipments, false shipments, customer service response rates, and policy violations; ensure corrective actions are implemented.

• Conduct data analysis and generate insights to optimize category strategies and performance.

Requirements:

• Bachelor’s degree in Business, Marketing, E-commerce, or any related field.

• Minimum 2 years of working experience in Relationship Management, Key Account Management, or Account Management in E-commerce industry.

• Fluent in English, both spoken and written.

• Familiarity with Home & Living industry products, brands, and merchant resources preferred.

• Strong analytical skills with ability to interpret sales data and performance metrics.

• Excellent communication and negotiation skills.

• Proficient in Microsoft Excel and data reporting tools.