Customer Service

Responsibilities:

• Having the knowledge of the product, providing information about the company's products and services.

• As a customer relations officer, that is as someone who can foster good relations with third parties.

• As a communicator, it means as a person who contacts customers and provides information about everything that is needed.

• As a receptionist, it means as a receptionist who comes to the office, its function is in terms of serving guests who come and provide the desired information as complete as possible.

• Provide information about product/service procedures available to customers.

• Provide information about requirements that must be met by customers to get certain products/services.

• Handling customer complaints and provide the best solution.

• Submit customer complaints to related divisions in order to improve the quality of the company.

• Answering questions related to products and services from various platforms.

• Record and analyze the problems asked by consumers to find out the deficiencies in our products and services.

• Record consumer information to follow up on the problem (if not resolved)

Requirements:

• Candidate must possess at least a High School Diploma’s Degree from any field

• Have minimum 1 year of experience as a Customer Service or Contact Center

• Good communication skills

• Orientation to details

• Customer-oriented

• Strive for continuous improvement