Patient Coordinator

Experience in aesthetic, wellness, fertility, or specialty clinics will be highly preferred.

Responsibilities

• Welcome and assist patients throughout their clinic visit.

• Schedule appointments and coordinate patient consultations.

• Explain treatment processes and assist with informed consent documentation.

• Coordinate communication between patients, doctors, and nurses.

• Respond to patient inquiries via WhatsApp, phone, email, and social media.

• Prepare and maintain accurate patient records.

• Support front desk operations, registration, and payment coordination.

• Follow up with patients before and after treatment.

• Deliver excellent customer service while maintaining patient confidentiality.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree.

• Minimum 3 years of experience in a clinic, hospital, medical aesthetic clinic, or healthcare customer service.

• Excellent communication and interpersonal skills.

• Fluent in Bahasa Indonesia and able to communicate in English.

• Professional appearance and customer-oriented attitude.

• Proficient in Microsoft Office.

• Able to multitask and work in a fast-paced environment.