IT Support

Job Description:

Technical Support

• Provide first-level technical support for hardware, software, network, and system access issues.

• Diagnose and resolve technical incidents in a timely manner.

• Escalate complex issues when necessary.

Hardware & Software Management

• Install, configure, maintain, and upgrade PCs, laptops, printers, and peripherals.

• Deploy operating systems and business applications.

• Maintain IT asset inventory and lifecycle records.

Network Support

• Monitor LAN, Wi-Fi, and VPN connectivity.

• Configure and maintain routers, switches, and wireless access points.

• Troubleshoot network-related issues.

System Administration

• Create and manage user accounts and access permissions.

• Enforce IT security policies and access controls.

• Support software licensing and system updates.

Security & Backup

• Perform routine data backup verification.

• Ensure endpoint protection through antivirus and security updates.

• Support vulnerability remediation and security compliance.

Documentation

• Record incidents, resolutions, and knowledge articles in the ticketing system.

• Maintain documentation for IT assets, configurations, and procedures.

User Support

• Provide guidance and training to employees on IT systems and applications.

• Deliver professional, responsive, and customer-oriented support.

Requirements;
Education

• Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.

Experience

• Minimum 1–2 years of experience in IT Support, Helpdesk, Desktop Support, or a similar role.

• Fresh graduates with strong internship experience are welcome to apply.

Technical Requirements

• Proficiency in installing, configuring, and troubleshooting Windows 10/11.

• Basic knowledge of macOS and Linux is an advantage.

• Strong understanding of PC hardware, laptops, printers, and peripherals.

• Knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.

• Experience configuring routers and wireless access points.

• Familiarity with Microsoft 365, Google Workspace, and video conferencing platforms.

• Experience using IT ticketing systems.

• Basic understanding of cybersecurity, endpoint protection, and backup procedures.

Behavioral Requirements

• Excellent analytical and troubleshooting skills.

• Strong customer service orientation.

• Effective communication and interpersonal skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• High attention to detail and documentation discipline.

• Ability to work independently and collaboratively within a team.

• Proactive attitude toward learning new technologies and improving technical skills.

• Professional, dependable, and committed to maintaining service excellence.