Network Management Support

Job Description

• Prepare and update daily shipment reports for ongoing deliveries

• Monitor shipment status and follow up with agents/areas for delayed or problematic deliveries

• Identify and report shipment issues (e.g., delays, damage, loss) to the relevant team

• Verify delivery accuracy and investigate discrepancies when needed

• Support investigation processes, including reviewing CCTV for problematic shipments

• Assist agents/areas with delivery issues and ensure proper resolution and escalation

• Analyze delivery performance and generate reports (e.g., remote area analysis)

• Communicate SOP and ensure compliance across agents/areas

• Coordinate with internal teams to resolve operational and system-related issues

Requirements

• Bachelor’s degree (S1), any major

• Strong proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, IF formulas, and data analysis functions

• Comfortable handling and analyzing large datasets with high accuracy

• Detail-oriented, responsive, and able to work under pressure

• Strong analytical and problem-solving skills

• Willing to work overtime, including weekends or public holidays when required