Customer Service - Live Chat and Phone Call (English Speaker)

Job Responsibility:

• Learn and demonstrate comprehensive understanding of the company’s products, policies and procedures.（AC&other house hold appliance）

• Master the policies and operations of US self-built shopping website.

• Understand closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, concerns of customers.

• Handle returns, exchanges and refund in a manner that satisfies all stakeholders.

• Escalated issues according to the SOP and manage the complains.

• Data entry / Record details of customer contacts and actions taken.

• Analyze and sort out the feedback from customers to optimize our services and products.

Job Requirements:

• Customer service experience in the following areas would be preffered: mechanical products and household appliances

• College diploma or equivalent required

• Must be fluent in oral and written English

• Passion and patience in helping customers with their difficulties

• Independent, detail-minded, well-organized, multi-tasking

• Proficient with the use of computer and software applications/AI Tools

• One year of customer service working experience in cross-border e-commerce enterprises, USA client servicing experience will be preferred

• Able to work in the night time shift