Admin Warranty Claim Back (3-Month Contract)

About the role

Midea Electronics Indonesia is seeking an Admin Warranty Claim Back to join our administrative and office support team. This is a full-time position based in Jakarta Raya. In this role, you will be responsible for managing and processing warranty claim documentation and backend administrative tasks. You will play a crucial part in ensuring that warranty claims are handled efficiently and accurately, supporting the smooth operation of our customer service and warranty management processes. This position offers the opportunity to develop expertise in warranty administration whilst contributing directly to customer satisfaction and operational excellence.

What you'll be doing

• Monitoring data WO closing ASP All Indonesia.

• Make sure all job closings are complete with documents based on standard requirements. Include request invoice to ASP for final job verification and reminder them to send hardcopy document as mandatory.

• Daily check Closing WO and do verification document & picture completeness

• Do Validation SR by System and verification hard copy also.

• Do a confirmation audit WO verification result and ask ASP to create an invoice.

• Monitoring and controlling ASP AP lead time and coordination with Finance to do the payment on time.

• Control & do collection ASP WO documents for the previous month to do physical document check.

• Monitoring and controlling ASP AR and doing reminders for Payment to MPI on time.

• Coordination with ASP Coordinator if ASP Admin facing difficulties and need a training system

• Follow up on new ASP registration by collecting document requirements and requesting register to CSD IT Helpdesk

• Make a standardization flow process for Midea warranty claim back to be used for All ASP networks.

• Communicate well to ASPs to keep them following the rule of completeness closing job attachments & AR payment on time.

• Be critical to correct the unmatched data with reality to ASP so they will be more careful and accurate in providing data.

What we're looking for

• Minimum a Diploma III or Bachelor’s degree with at least 3 years of relevant experience.

• Strong communication skills and highly adaptable to fast-paced environment.

• Team player, self-driven and able to work under pressure with a sense of urgency.

About us

Midea Electronics Indonesia is a leading manufacturer and distributor of home appliances and electronic products. We are committed to delivering innovative, high-quality products and exceptional customer service. Our company values excellence, reliability, and customer satisfaction, and we pride ourselves on maintaining strong relationships with our customers through efficient service and support. We foster a collaborative work environment where employees are valued and encouraged to contribute to our continued success.

Apply now

If you are interested in joining Midea Electronics Indonesia as an Admin Warranty Claim Back and meet the requirements outlined above, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.