CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

We are looking for passionate and self-driven Customer Experience Officers to join our fast growing TEAM of professionals!

JOB DESCRIPTION

Responsibilities:

· Deal with clients’ inquiries via live chat, email and telephone

· Perform personal clientele analysis and take actions as required

· Handle client inquiries appropriately and ensure that high level service is provided

· Promote available products and services to clients

· Develop and maintain excellent relationships with prospective and existing clients

· Cooperate effectively with other departments as requiredContribute to team effort by achieve targeted results

Requirements:

· Degree in a business-related field

· Client handling experience in the financial services sector is a definite plus

· Fluent Bahasa speaker with excellent oral and written skills in English

· Ability to multitask and maintain a high-level of organization

· Outstanding communication and interpersonal skills

· Excellent computer literacy

· Prefer for candidate who lives in Jakarta area

· Able to start immediately

Additional Details :

· Salary 7,500,000 IDR per month x 14

· Hybrid model

· Weekly rotation between shifts: Morning shift at 06:00 – 14:00, Afternoon shift: 14:00 – 22:00, and Night shift: 22:00 – 06:00

· Generous extra allowance for Weekend and Night shifts

· Excellent working environment

· Continuous personal development