Customer Service

【Job Requirements】

Minimum Diploma

Listening, speaking, reading and writing communication;

Customer reception;

Basic troubleshooting;

Multi-tasking; Data entry;

CRM operation

Professional Background：Customer Service/Call Center/Frontline Service

Work Experience：At least 1 year of customer service/call center experience

Fluent in Indonesian; Basic English reading and writing

Special Qualifications：

【Core Responsibilities】

1、Handle omni-channel customer complaint interactions;

2、Create and update customer cases;

3、First-level troubleshooting and resolution;

4、Follow up on customer needs;

5、Escalate complex cases according to rules;

6、Ensure accurate case records;

【Work Schedule】

MP: 09.00-22.00

Note: - Agents start working at 07.00 to clear backlog - 24H during double date campaign / NPL first Sale"

Shift system, including night shifts, weekends and holidays

【Total Compensation & Benefits】

Total salary range：IDR6009900-7000000

Basic Salary (Minimum - Maximum):IDR6009900、IDR6250000、IDR6457920

Incentive Attendance  IDR 250,000；

Incentive Performance(only for 30%HC):IDR 250,000

Night Shift 1（15:00-24:00）IDR 15,000

Night Shift 2 (22:00-07:00) IDR 35,000（3x for Double date, NPL）

【Interview Address】

Jl. Menteng Atas Sel. Gg. 2, RT.3/RW.14, Menteng Dalam, Kec. Menteng, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870, Indonesia