Eat Pizza Indonesia, a leading food and beverage company, is seeking a passionate and experienced Customer Service Trainer to join our team in Jakarta. In this full-time role, you will be responsible for designing and delivering customer service training programs to our frontline staff, ensuring they provide an exceptional experience to our customers.
What you'll be doing
Develop and facilitate comprehensive training programs on customer service, communication, and problem-solving skills for our customer-facing teams
Deliver engaging and interactive training sessions that effectively impart knowledge and inspire our staff to deliver exceptional customer service
Monitor and assess the performance of our customer service teams, providing feedback and coaching to help them continuously improve
Collaborate with the operations team to identify training needs and implement tailored solutions
Maintain up-to-date knowledge of industry best practices and trends in customer service and training
Contribute to the development of training materials, manuals, and resources
What we're looking for
Minimum 3 years of experience in a customer service training or coaching role, preferably in the food and beverage industry
Excellent communication, presentation, and facilitation skills, with the ability to engage and motivate a diverse audience
Strong understanding of customer service principles, best practices, and industry trends
Proven track record of designing and delivering effective training programs that drive measurable improvements in customer satisfaction
Proficiency in using training technologies and platforms to enhance the learning experience
Possess a relevant degree in Hospitality, F&B, Human Resources, or a related field
Ability to communicate in English is a must!
What we offer
At Eat Pizza Indonesia, we value our employees and strive to provide a supportive and fulfilling work environment. As a Customer Service Trainer, you will have the opportunity to make a significant impact on our business and contribute to the development of our talented team. We offer competitive remuneration, transportation and food allowances, opportunities for career advancement, and a range of other employee benefits.
Thank you for reading till the end of this job description. If you're interested to apply, send us a cover letter, say "Halo Training Team" and bonus if you include a link to introduce yourself!
Apply now to become our next Customer Service Trainer and help us deliver the best customer experience!