Customer service

Customer Service & Logistics Coordinator

We are looking for a responsible and detail-oriented Customer Service & Logistics Coordinator to join our team. The ideal candidate will be in charge of communicating with customers, tracking orders, coordinating with logistics companies, and managing delayed shipments.

Main Responsibilities

• Reply to customer inquiries through email, chat, or other communication channels.

• Help customers with order status, tracking updates, delivery issues, and general questions.

• Track orders regularly and understand how to check shipment progress.

• Communicate with logistics companies regarding delayed, lost, returned, or problematic packages.

• Manage and follow up on delayed orders until they are resolved.

• Keep organized records of order numbers, shipping costs, refund amounts, compensation, and related data.

• Report important issues to the team and help find solutions for customers.

• Support refund or reshipment cases when necessary.

• Maintain a professional, polite, and helpful tone when speaking with customers and partners.

Requirements

• Intermediate level of English.

• Intermediate level of Korean.