HR Training & Development

1. Role Overview

The HR Training & Development Specialist is responsible for designing, implementing, and monitoring all training programs to ensure staff performance, discipline, and consistency across all departments.

This role requires strong understanding of operations, people development, and performance management, ensuring all employees meet company standards and continuously improve.

Any failure to maintain training effectiveness, staff performance, or discipline standards will be subject to evaluation and corrective action.

2. Key Responsibilities

• Develop structured training programs for all departments (F&B, Gym, Operations, etc.)

• Create training modules including service standards, SOP, discipline, and grooming

• Ensure all materials are clear, practical, and aligned with company standards

• Conduct onboarding training for new employees

• Deliver regular training sessions (weekly/monthly)

• Ensure all staff understand and follow SOP and service standards

• Develop and monitor KPI system for all positions

• Assist managers and supervisors in evaluating staff performance

• Identify performance gaps and recommend improvements

• Maintain company culture (discipline, accountability, consistency)

• Monitor staff behavior and compliance with company rules

• Support handling of disciplinary actions when required

• Identify high-potential employees

• Develop internal promotion pathways

• Prepare staff for higher roles through structured training

• Maintain records of all training activities

• Track employee progress and completion

• Ensure proper documentation and reporting

• Ensure SOP is properly implemented across all departments

• Conduct regular checks and refresh training when needed

• Maintain consistency in operations

• Work closely with managers (F&B, Gym, Operations)

• Identify training needs per department

• Align training programs with operational goals

• Evaluate effectiveness of training programs

• Collect feedback and improve training methods

• Ensure training delivers measurable results

• Maintain high level of professionalism

• Meet deadlines for training and reporting

• Be proactive and responsive in handling staff development

3. Requirements

• Minimum 2–4 years experience in HR Training / Learning & Development / HR Generalist

• Experience in hospitality, F&B, or service industry preferred

• Strong understanding of training systems and SOP

• Good communication and presentation skills

• Strong discipline and leadership mindset

4. Key Competencies

• Training & development skills

• Performance management

• Communication & presentation

• Analytical thinking

• Leadership & influence

5. Key Performance Indicators (KPIs)

• Training completion rate

• Improvement in staff performance

• SOP compliance rate

• Reduction in operational errors

• Employee development and promotion rate

• Discipline and attendance improvement