Customer Service for Beauty Brand
Respond to approximately 300 customer chats daily on marketplaces including Shopee, Lazada, TikTok, and Tokopedia from 9 AM to 4 PM
Monitor and process order cancellations and product returns, ensuring smooth refund handlingHandle weekend WhatsApp inquiries regarding manual return processes
Confirm and communicate out-of-stock (OOS) statuses to customers by checking inventory in the systemManage product returns related to damaged or defective items through manual WhatsApp coordination
Process refunds for incomplete product deliveries via the respective marketplace platforms
Create and maintain KU1 & KU2 order numbers in the system for returned products
Prepare daily reports summarizing customer complaints
Monitor stock transfers by checking B2B stock availability and transferring stock to B2C when items are out of stock
Support sales growth through cross-selling and up-selling opportunities during customer interactions
Profil perusahaan
Hypefast is a pioneer and tech-based house of brands in Indonesia. We partner with the best local brands in Indonesia and scales the brands with investment assistance, a full team of retail experts, and a centralized retail ecosystem and infrastructure.
101-1,000 employees
Hypefast is a pioneer and tech-based house of brands in Indonesia. We partner with the best local brands in Indonesia and scales the brands with investment assistance, a full team of retail experts, and a centralized retail ecosystem and infrastructure.