Anti Fraud Team Lead

Responsibilities

• Lead the Anti-Fraud team’s daily operations, covering fraud monitoring, investigations, escalations, and social media fraud surveillance, to ensure cases are managed effectively and within SLA.

• Oversee end-to-end fraud investigations, maintain quality standards, monitor team productivity and workload, and provide timely reporting on fraud trends, case volumes, risks, and operational performance.

• Identify process gaps, control weaknesses, and emerging fraud threats, while driving improvements to SOPs, investigation guidelines, and escalation protocols.

• Collaborate closely with cross-functional teams such as Risk, Operations, Product, Compliance, and Tech to resolve fraud-related issues and strengthen fraud prevention controls.

Requirements

• Proven experience in fraud operations, fraud investigation, anti-fraud, risk management, or a related field.

• Prior team leadership or supervisory experience, preferably in fraud operations or investigation functions.

• Strong analytical, problem-solving, and escalation judgment skills, with the ability to identify trends, assess risks, and prioritize critical cases effectively.

• Experienced in preparing reports, delivering actionable insights to stakeholders, and working effectively in a fast-paced, high-pressure environment.