Customer Service Relation

Primary Job Role :

• Actively communicate with customers and perform administrative functions

Main Task:

• Serve customers quickly and friendly

• Identify and assess customers’ needs to achieve satisfaction

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Maintain a positive, empathetic and professional attitude towards customers at all times.

• Follow communication procedures, guidelines and policies

• Doing end to end administration process

Job Qualifications :

• Minimum SMA, D3/S1 is preferred

• Minimum 2 years of workinng experience at equivalent

• Customer Centricity

• Strong customer handling skills

• Ability to multi-task, prioritize, and manage time effectively

• Energetic & Communicative

• Passionate

Policy:

• 6 working days a week

• Willing to work under shift schedule

• Additional Public Holiday

Benefit:

• Monthly Incentive

• Permanent employee

• THR as per company policy

• Health & Benefit
  BPJS Kesehatan & Ketenagakerjaan
  External Insurance for Inpatient & Outpatient

• Employee trip (Domestic/International)