Ecommerce Admin Support
Job Overview
We are looking for a detail-oriented and proactive E-Commerce Admin Support to assist in daily online business operations. This role plays a critical part in ensuring smooth administrative processes, accurate data reconciliation, and effective cross-department coordination.
Key Responsibilities
1. Documentation & Paperwork Processing
Handle and process all operational documents including invoices, agreements, contracts, and signature requests.
Ensure all documents are accurately recorded, properly filed, and communicated to relevant departments.
Maintain up-to-date documentation for audit and compliance purposes.
2. Data Reconciliation & Reporting
Perform regular reconciliation of transaction and order data with Finance, logistics partners (e.g., Jalur Nugraha Ekakurir (JNE)), and internal systems.
Identify discrepancies, investigate root causes, and coordinate with related teams to resolve issues promptly.
Support Finance and Operations teams with data summaries, reports, and required documentation.
3. Cross-Department Coordination
Collaborate closely with Customer Service, Store, and Warehouse teams to validate order status, stock availability, customer complaints, and delivery discrepancies.
Ensure timely follow-up and proper escalation of operational issues.
Align information across departments to minimize delays and operational errors.
4. Returns & Refund Management
Monitor, process, and follow up on customer return and refund requests.
Coordinate with Warehouse and Customer Service teams to ensure returned goods are received, checked, and updated in the system.
Work with Finance to ensure refund payments are completed accurately and on schedule.
5. Market & Competitor Monitoring
Conduct regular monitoring of competitor pricing, promotional activities, and product availability across online platforms.
Prepare weekly/monthly competitor insight reports to support pricing strategies and promotional planning.
Highlight trends, opportunities, and risks to the Online Operations and Marketing teams.
Requirements
Minimum Diploma or Bachelor’s Degree in Management, Accounting, Business, or related fields.
At least 1 year of experience in e-commerce, operational support, or administrative roles (fresh graduates are welcome to apply).
Strong attention to detail and good analytical skills.
Proficient in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables).
Good communication and coordination skills.
Able to work independently and collaboratively within a team.
Profil perusahaan
Retail & Consumer Products
PENGUMUMAN : PT Mitra Adiperkasa Tbk tidak pernah memungut biaya apapun dalam proses rekrutmen. PT Mitra Adiperkasa Tbk tidak pernah bekerja sama dengan travel agent / biro perjalanan tertentu dalam proses rekrutmen. Apabila Anda diminta untuk membayar sejumlah uang dalam bentuk pembayaran tiket pesawat dan hotel atau akomodasi lainnya agar diabaikan. Jangan memberikan data pribadi atau data keuangan Anda kepada siapapun. Jika membutuhkan klarifikasi lebih lanjut dapat langsung menghubungi PT Mitra Adiperkasa Tbk COMPANY OVERVIEW In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia. HISTORY Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others. PRODUCT & SERVICES As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including: Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc. Fashion : ZARA, Massimo Dutti, Next, Marks & Spencer, Topshop, Topman, Miss Selfridge, Lacoste, Nautica, MaxMara, Loewe, Nine West, Steve Madden, etc. Dept Stores : SOGO, Debenhams, Seibu, Galeries Lafayette, Lotus. Kids: Kidz Station, OshKosh B’Gosh, Barbie, Bandai, Thomas & Friends, etc. Food & Beverage : Starbucks, Pizza Express, Burger King, Domino’s Pizza, Cold Stone Creamery, Godiva, etc. Lifestyle : Kinokuniya, Tumi, Samsonite, Travelogue, Brics, Kipling, etc.
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