Customer Quality Supervisor

Requirements

• Bachelor's degree in Engineering or a related field.

• Minimum of 3 years of experience in quality customer within the automotive industry is a must.

• Proficiency in quality management systems and methodologies such as Core Tool, IATF 16949

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Excellent communication and interpersonal skills for effective collaboration with various stakeholders.

• Proven leadership experience, with the ability to motivate and guide a team.

• Strong problem-solving skills and a proactive approach to quality improvement.

• Good in English both oral and written

Responsibilities

• Oversee the customer quality assurance process and ensure adherence to industry standards.

• Act as the main point of contact for customer quality-related inquiries and concerns.

• Analyze customer complaints and quality data to identify trends and areas of improvement.

• Develop, implement, and maintain quality control procedures and best practices.

• Coordinate with production, engineering, and customer service teams to resolve quality issues promptly.

• Lead quality improvement projects aimed at enhancing product quality and customer satisfaction.

• Conduct regular training sessions for staff on quality standards and customer quality management processes.