Admin Technical & Service Center for IT Product

All interview processes are conducted offline at Harrisma Group office address.

Admin Technical & Service Center for IT Product :

• Who handles administration duties, focused on service center division.

• Responsible with all aspects of After Sales Division task, service center, helping sales team, partner and end user about the product & solution.

Main Duties :

• Serve as the first point of contact for walk-in customers, as well as via phone, email, and chat.

• Coordinate and manage the after-sales service process, ensuring prompt and professional responses to customer inquiries, complaints, and requests.

• Work closely with the technical team to troubleshoot and resolve product issues efficiently, ensure smooth service operations, consistent service standards, and timely updates on repair status.

• Maintain accurate and up-to-date records of all service interactions, ensuring integrity of customer data.

• Identify and implement process improvements to elevate the overall customer experience.

• Prepare and deliver regular reports on key service metrics and customer feedback to the management team.

• Assist in the coordination of warranty claims, ensuring adherence to internal policies and procedures.

• Understand customer needs, provide accurate information, and resolve inquiries or complaints professionally.

• Handle end-to-end service requests, from check-in to service completion and follow-up.

• Cross-sell and up-sell services and products relevant to customer needs.

Requirements :

• Having experience minimum 2 years in admin service center.

• Able to communicate in English both oral and written is a must (passive).

• Computer skill is a must : Microsoft Office (Excel & PPT), Ms. Outlook, Internet, etc.

• Able to work independently as well as in a team and self motivated.

• Willing to work in west Jakarta - Meruya & Puri area ( Head Office ) and ready to visit customer or principle for handle service, presentation and reporting.