Operations cum Customer Service Executive

Job Overview

We are seeking a hands-on and experienced Operations cum Customer Service Executive to join our international trading team. This position requires a strong grasp of export/import documentation, excellent communication in English, and the ability to handle personally manage daily operations. The ideal candidate is proactive, detail-oriented, and capable of balancing people management with direct involvement in execution.

Key Responsibilities:

• Demonstrates a solid understanding of the end-to-end supply chain process, including procurement, inventory management, logistics, and final delivery to customers. Understands how each function impacts cost, lead time, service level, and overall business performance

• Be actively involved in daily tasks – from order entry, shipment booking, to document checking

• Prepare and review shipping documentation: Commercial Invoice, Packing List, BL, COO, and LC-related paperwork

• Coordinate with suppliers, shipping agents, freight forwarders, and customers to ensure on-time delivery

• Handle customer communication, follow-ups, and complaint resolution directly

• Track and update shipment schedules, monitor delivery timelines, and escalate issues when needed

• Work closely with the sales and finance teams to manage stock allocation and payment status

• Develop and enforce standard operating procedures (SOPs) and documentation guidelines

• Provide training, coaching, and performance feedback to junior staff(depend on the position)

• Submit regular reports to management on operational efficiency and team performance

Requirements

• Bachelor’s Degree in Business, International Trade, Logistics, or related field

• Minimum 2–5 years of experience in international trade operations.

• Strong hands-on knowledge of export/import processes and documentation

• Fluent in English – both written and spoken (daily communication with overseas parties).

• Able to multitask, take initiative, and work under pressure in a fast-paced environment

• Excellent organizational and problem-solving skills.

• Remote candidates across Indonesia are encouraged to apply

Preferred Attributes

• Experience in raw materials or industrial product trading is a plus.

• Work hands-on in global trade ops. Manage shipments, documents, and a team. English a must. Knowledge of worldwide logistics is key.

• Proactive team player with a strong sense of responsibility and urgency.