Admin eCommerce
Key Responsibilities:
Manage and update the company's online store content, including uploading new products, editing product information, and ensuring content quality.
Process orders and manage shipments, including tracking delivery status, handling returns, and resolving customer issues.
Do quality control (QC) before orders are handed over to couriers.
Assist in the planning and execution of online marketing campaigns.
Analyze sales data and customer behavior trends to provide insights and recommendations for improvement.
Coordinate with other teams, such as marketing and product development, to ensure a consistent and high-quality customer experience.
Qualification:
Minimum Diploma/Bachelor's degree in Business Administration, E-commerce, or a related field.
Minimum 2 years of experience in an e-commerce admin or online retail administration role.
Proficient use of e-commerce tools, such as content management systems, online sales platforms, and analytics software.
A sound understanding of trends and best practices in the e-commerce industry.
Excellent communication skills, both verbal and written, and the ability to work collaboratively in a team.
Attention to detail and strong multitasking skills.
Eager to learn and thrive in a dynamic environment.
Proficient in Microsoft Office, especially Excel.