Waiter

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Waiter / Waitress provides a smooth and faultless service in Restaurants/Bars for guests and potential guests, maximizing their dining experience using technical and individual social skills. Handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome. Following proper cashiering procedure.

General Duties

1. Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future.  Readily share your expertise with others.
2. Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed.
3. To continually strive to maintain the loyalty of regular guests through the creation of innovative new promotion ideas.
4. Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests.
5. Takes orders and serves food and beverage to guest according to the established sequence and procedures.
6. Regularly checking guest satisfaction
7. Paying attention to and handling special guest needs and requests, anticipating and handling guest needs.
8. Fully able to maneuver with all aspects of the Micros (POS)
9. Ensures all food and beverage items, equipment and other facilities in the Room service are maintained according to the Departmental Operation Manual requirements.
10. Take guest orders and deliver items without unnecessary delay.
11. Possesses a thorough knowledge of the Room service food menu &wine List and specialties.
12. Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc. to increase the revenue. Achieves sales targets.Up-sells the menu and induces guests to take slightly higher than medium prices items

Qualifications

Knowledge and Experience

• Minimum of 3 years of relevant experience as waiter
• Good Knowledge in food and beverage

Competencies

1. Ability to ensure that hotel’s standards, policies and procedures within food & beverage operation are applied.
2. Ability to prioritize and organize work assignments, delegate work.
3. Ability to motivate food & beverage Colleagues and maintains a cohesive team.
4. Ability to be a clear thinker, analyzes and resolves problems exercising good judgments.
5. Ability to focus and pay attention on details.
6. Ability to suggest sell food and beverage venues, menu items, beverages and wines.
7. Ability to ensure security and confidentiality of guest and hotel information.
8. Knowledge of all product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.