Fulfilment Coordinator – E-Commerce (Gold Retail)

The Fulfillment Coordinator ensures secure, accurate, and timely fulfilment of gold orders from vault to customer. This role owns inventory reconciliation, vault synchronization, logistics coordination, and SKU-level analysis, safeguarding inventory integrity and customer trust in a high-value, regulated gold retail environment.

Key Responsibilities

1. Fulfilment & Logistics Coordination

• Coordinate end-to-end order fulfilment from vault/warehouse to delivery

• Liaise daily with Vault, Warehouse, Secure Logistics (e.g., Brinks), Sales & Customer Ops

• Monitor shipments, deliveries, and exceptions (delays, mismatches, failed deliveries)

• Ensure strict adherence to security and chain-of-custody SOPs

2. Inventory Control & Reconciliation

• Perform daily reconciliation between:

  • Physical vault stock

  • E-commerce platform

  • ERP / inventory system

• Maintain real-time stock synchronization to prevent overselling

• Track inventory at SKU / weight / denomination / batch level

• Investigate and resolve discrepancies promptly

3. SKU Tracking & Demand Forecasting

• Monitor SKU sales velocity and stock movement

• Analyze demand patterns for replenishment and campaign readiness

• Prepare short- and mid-term inventory forecasts

• Provide data inputs to Platform Manager for inventory and working-capital optimization

4. Reporting & Data Support

• Maintain daily dashboards: orders, inventory balance, fulfilment status

• Prepare reports on:

  • Inventory accuracy

  • Fulfilment SLA performance

  • SKU turnover and demand insights

• Support audits and ad-hoc operational analysis

5. Governance, Risk & Compliance

• Ensure compliance with:

  • Internal SOPs and controls

  • Precious metals retail regulations

  • Audit and risk standards

• Flag operational, inventory, or fraud risks early

What skills and experience do you need?

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field

• Have min. 5 years in fulfilment, inventory, logistics, or e-commerce operations

• Experience with high-value or regulated goods (gold, bullion, luxury, financial products) preferred with exposure to vaults, warehouses, or secure logistics environments is a strong advantage

• Strong inventory reconciliation and control discipline and understanding of fulfilment and last-mile logistics

• Advanced Excel / Sheets skills; ERP experience preferred with analytical, detail-oriented, and process-driven

• High integrity and confidentiality awareness

• Excellent communication skills in English both verbal and written

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