Platform Manager - Online Gold E-Commerce

The Manager Platform owns the day-to-day operational performance, stability, and commercial effectiveness of the company’s online gold retail platform.

This role acts as the business owner of the platform, bridging Marketing, IT, Operations, and Risk, ensuring accurate pricing, reliable transactions, strong sales performance tracking, and a seamless customer experience in a regulated, high-value commodity environment.

What skills and experience do you need?

1. Platform Operations & Stability

• Ensure daily platform uptime, transaction accuracy, and smooth customer journeys

• Monitor order flow, payment gateways, and system performance

• Act as first-level business owner for platform issues and escalations

• Ensure platform readiness during campaigns, peak traffic, and promotions

2. IT & Vendor Coordination

• Work with IT, cybersecurity, and vendors on:

  • Bug tracking and resolution

  • Feature releases, UX improvements, and upgrades

  • UAT and release sign-off

• Support fraud monitoring, anomaly alerts, and cybersecurity controls

3. Catalogue & Pricing Governance

• Own gold product catalogue accuracy (specs, purity, certification, availability)

• Execute daily pricing updates aligned with:

  • Gold price movements

  • Internal pricing policies

  • Campaign requirements

• Ensure pricing accuracy and consistency across the platform

4. Sales & Performance Monitoring

• Track daily dashboards covering:

  • GMV, order volume, conversion, AOV

  • Platform uptime and transaction success

• Identify performance gaps and initiate corrective actions

• Prepare concise performance reports for management

5. Marketing Metrics Alignment

• Partner with Marketing to track:

  • Customer Acquisition Cost (CAC)

  • Return on Ad Spend (ROAS)

• Ensure alignment between platform data and campaign analytics

6. Risk, Compliance & CX

• Support fraud-risk monitoring and escalation workflows

• Coordinate with Legal & Compliance on:

  • Precious metals trade regulations

  • Consumer protection and data privacy

• Drive continuous improvement of platform-related customer experience

What skills and experience do you need?

• Bachelor’s degree in Business, Marketing, Information Systems, Computer Science, or related field; Master’s degree is a plus;

• Have 12-15 years in e-commerce platform management or digital operations; At least have 5 years’ experience in similar role as Manager Platform - Online Gold E- Commerce

• Experience in regulated, high-value, or price-sensitive platforms preferred; Hands-on experience with dashboards, analytics, CAC & ROAS; Experience managing catalogues and dynamic pricing; Strong track record working with IT on releases, incidents, and platform optimization

• Strong understanding of e-commerce platforms and backend operations; Knowledge of payment flows, order management, and fraud risks; Data-driven mindset with ability to interpret sales and marketing metrics; Business-side understanding of cybersecurity and transaction monitoring.

• Excellent communication skills in English both verbal and written and computer literate.

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