Helpdesk FTTH
Tanggung Jawab Pekerjaan:
Menangani panggilan masuk (inbound call) dari pelanggan terkait gangguan, pemasangan baru, atau pertanyaan teknis layanan FTTH.
Melakukan diagnosis awal masalah jaringan (troubleshooting) dan memberikan solusi teknis kepada pelanggan.
Melakukan follow up secara berkala terhadap tiket keluhan pelanggan hingga masalah terselesaikan.
Mengoordinasikan dengan tim teknisi lapangan untuk memastikan proses perbaikan berjalan lancar.
Membuat laporan harian mengenai tiket gangguan dan penyelesaiannya.
Kualifikasi:
Pendidikan minimal D3/S1 (diutamakan jurusan Teknik Telekomunikasi, Teknik Informatika, atau Teknik Jaringan).
Fresh Graduate sangat dipersilahkan untuk melamar (terbuka untuk yang belum memiliki pengalaman kerja).
Memiliki pemahaman dasar tentang teknologi telekomunikasi dan jaringan Fiber Optik (FO).
Aktif, komunikatif, dan memiliki jiwa problem solving yang baik.
Mampu melakukan follow up pekerjaan secara detail dan bertanggung jawab.
Bersedia bekerja dalam sistem shift (termasuk weekend dan hari libur nasional).
Domisili atau bersedia bekerja di area BSD, Tangerang Selatan.
Profil perusahaan
Nexwave Technologies is the premier regional provider of network engineering services and supplier of specialized telecommunication products. We design, build and manage telecommunication networks and provide comprehensive suite of specialized products and cost effective solutions to address the network infrastructure need of fixed and mobile operators in Asia-Pacific. We have diverse network experiences and excellent track records in successful implementation of GSM, GPRS, CDMA, 3G/UMTS networks. Many telecommunication service operators in the Asia Pacific region and the world’s biggest equipment vendors have made Nexwave Technologies their service partner of choice. Our core belief of integrity, passion and trust are the key values underlying the strong partnerships we are enjoying with our customers and business partners. Nexwave Technologies Pte Ltd is a wholly-owned subsidiary of TeleChoice International Limited.
1,001-5,000 employees
Nexwave Technologies is the premier regional provider of network engineering services and supplier of specialized telecommunication products. We design, build and manage telecommunication networks and provide comprehensive suite of specialized products and cost effective solutions to address the network infrastructure need of fixed and mobile operators in Asia-Pacific.