Customer Experience Manager

Looking for an Customer Experience Manager who is highly skilled and experienced in Business-to-Business (B2B) for more than 5 years, adept at building strong client relationships, an expert in developing strategies, and capable of leading a team to execute operations with excellence!

With almost 15 years of experience & its significant impact, Gratyo Indonesia has a headquarter in Jakarta with focus in 12 major cities and beyond across Indonesia. We believe in working with FUN yet serious for success, enabling us to give significant impact to our clients who are mostly Entrepreneurs.

Requirements:

• Minimum Bachelor’s degree with at least 5 years of experience as an Operations Manager in a national or well-known company, working directly with business owners or high-profile clients.

• Will be based at Gratyo® Headquarter – Mall of Indonesia Office Complex, North Jakarta.

• This role is also suitable for those seeking positions such as Client Success Manager, Operations Strategist Manager, Customer Service Manager, Client Service Manager, Business Operations Manager.

Key Responsibilities:

• Analyze and identify opportunities by developing strategies to enhance client experience and loyalty.

• Define and monitor key performance metrics to achieve operational excellence.

• Lead and evaluate team activities and performance to strengthen collaboration, drive Gratyo’s growth to the next level, and achieve breakthrough results.

Why Join Gratyo?

• Monthly Variable Bonus: Based on company & individual performance (for Sales & Non-Sales).

• Quarterly Team Celebration & Annual Rewards Holiday Trip.

• Annual Bonus: Berdasarkan company & individual performance.

• Medical Allowance.

• Dental Allowance.

• BPJS.

If you're not just looking for a job but also want to grow together with the company and in life, send your latest CV now, before March 19, 2026!

All CVs will be handled strictly confidentially, and only shortlisted candidates will be contacted.

Process Improvement, Workflow Optimization, SOP Implementation, Cross-functional Coordination, SLA Monitoring, Day-to-day Execution, Customer Operations, Customer Support Oversight, Client Coordination, Data-Driven Decision Making, Operational Strategy.