Admin e-Commerce Specialist

Position: Admin E-Commerce Specialist

Location: South Jakarta

Job Description

We’re looking for a proactive and detail-oriented Admin E-Commerce Specialist to manage our online store operations and digital sales activities. You’ll ensure smooth daily transactions, accurate product listings, and excellent customer service across all e-commerce platforms.

Key Responsibilities

              •            Manage and update product listings, descriptions, and prices on e-commerce platforms (Tokopedia, Shopee, GrabFood, GoFood, Tiktok etc.).

              •            Process incoming online orders, ensure timely coordination with the kitchen/logistics team, and update delivery status.

              •            Handle customer inquiries and feedback via chat or platform messages in a professional and friendly manner.

              •            Monitor daily sales performance, generate reports, and track key metrics (traffic, conversion, fulfillment).

              •            Manage stock availability and coordinate with inventory team for product restock or removal.

              •            Support marketing campaigns, promo setup, and voucher creation in online stores.

              •            Ensure brand visuals and content are up-to-date and consistent with brand guidelines.

              •            Assist in administrative tasks related to invoices, data entry, and document filing.

Qualifications

              •            Minimum Diploma or Bachelor’s Degree in Business, Marketing, Communication, or related fields.

              •            Minimum 2–3 years experience in e-commerce operations or admin role (F&B / retail background preferred).

              •            Familiar with e-commerce dashboards (Tokopedia, Shopee, GoFood, GrabFood, Tiktok etc.).

              •            Strong communication, coordination, and data management skills.

              •            Detail-oriented, organized, and able to multitask under pressure.

              •            Tech-savvy, comfortable with Excel/Google Sheets and online management tools.

What We Offer

              •            Friendly and dynamic work environment.

              •            Opportunities to grow with a fast-developing lifestyle & F&B brand.

              •            Competitive salary and performance bonus.

              •            Staff product discount & development programs.