Customer Service
1.Menangani pertanyaan, keluhan, dan permintaan pelanggan melalui berbagai kanal komunikasi secara cepat dan profesional
2.Memberikan informasi akurat terkait pengiriman, serta solusi ramah dan efisien untuk menjaga kepuasan pelanggan
3.Berkoordinasi dengan tim internal (operasional, gudang, dll.) untuk menyelesaikan masalah pelanggan secara tepat waktu
4.Membuat laporan sederhana dan beradaptasi dengan perubahan sistem, SOP, atau target layanan yang berlaku
Profil perusahaan
J&T Cargo, an innovative cargo company under the J&T Group, leads the way in transforming logistics with cutting-edge technology. We continuously improve efficiency and reduce costs by upholding high operational standards and utilizing strong warehouse, transportation, and distribution systems. Through advanced logistics applications, we enhance business value for our customers and deliver a top-tier logistics experience.
1,001-5,000 employees
J&T Cargo, an innovative cargo company under the J&T Group, leads the way in transforming logistics with cutting-edge technology. We continuously improve efficiency and reduce costs by upholding high operational standards and utilizing strong warehouse, transportation, and distribution systems. Through advanced logistics applications, we enhance business value for our customers and deliver a top-tier logistics experience.