RETAIL OPERATION STAFF ( TEAM LEADER)

Team Management:

• Supervise and guide the sales team and other store staff to achieve sales targets and provide the best service to customers. Setting targets and delegating the targets to Sales Promotion / BA in charge.

• Conduct performance assessments, provide feedback, and develop development plans to improve team competency.

• Ensure all staff understand product knowledge and implement selling procedures in handling product.

Daily Operational Management:

• In charge of planning opening a new store and working closely with the Marketing team in terms of offline events or campaign.

• Ensure all store activities run smoothly in accordance with established SOPs.

• Supervise all operational activities including sales, customer service, inventory management, and administration.

• Manage the visual appearance and merchandising of the store to always be attractive and in accordance with the brand image.

Stock and Inventory Supervision:

• Control and supervise inventory, ensure product availability

• Conduct regular inventory and ensure the accuracy of stock data.

• Collaborate with the warehouse team to forecast product needs.

Customer Service:

• Maintain high customer service standards by ensuring every customer has a pleasant and satisfying shopping experience.

• Handle customer complaints quickly and effectively, and develop strategies to increase customer loyalty.

Sales Strategy Development:

• Input sales data and analyze market trends to develop effective sales strategies.

• Propose and implement promotions or events that can increase sales and attract more customers.

Security and Compliance:

• Ensure the store is always safe by implementing strict security procedures.

Reporting and Evaluation:

• Prepare daily, weekly, and monthly operational reports covering sales, stock, and team performance.

• Conduct periodic evaluations of operational performance and propose improvements needed to achieve efficiency.

Requirements:

• Minimum Bachelor degree, preferably majoring in Business/Fashion Marketing/ Human Resources or other related major.

• Strong leadership and problem solving skills.

• Proven working experience for minimum 2 years in the same role, preferably in BEAUTY RETAIL.

• Proven track record of achieving sales target and managing multiple stores.

• Ability to plan, prioritize work, and delegate accordingly.

• Have effective leadership style with strong interpersonal and communication skills.

• Good sense and awareness about industry-related market and customer.

• Analytical and strategic thinking abilities.

• Adaptable to fast-paced and changing working environment.

• Willing to work mobile around Java Area.

• Excellent communication skills, both in Indonesian or English.

• Mandarin language skill is a plus.
  
  
  BRAND: Verites & GoodPerfumeStudio