Ecommerce Specialist
PT. Ashta Teknologi Infinity is a fast-growing technology and distributor company focused on delivering high-quality consumer electronics and lifestyle tech products through Indonesia’s leading e-commerce platforms.
PT. Ashta is authorized distributor of LINDY,Wavesplitter and Innergie brand.
We operate at the intersection of technology, digital marketing, and e-commerce operations—managing end-to-end online sales across major marketplaces while continuously optimizing performance through data, content, and customer experience.
At Ashta, we value speed, ownership, and smart execution. Our team works collaboratively to scale brands, improve operational efficiency, and adapt quickly to the ever-changing e-commerce landscape.
We are currently expanding our e-commerce team and looking for passionate individuals who want hands-on experience, real impact, and growth in a performance-driven digital environment.
Responsibilities:
Handle daily order processing across all marketplace platforms (Shopee, Tokopedia, TikTok, Lazada, etc.)
Coordinate with warehouse and logistics to ensure smooth fulfilment and on-time shipment
Monitor order status, cancellations, returns, and address operational issues promptly
Respond to customer inquiries related to products, orders, shipping, and after-sales via chat or platform messages
Solve customer problems with a clear, fast, and friendly approach to maintain high satisfaction
Update product listings, prices, and stock when needed
Requirements:
Min. 1 year of experience in E-commerce Operations or Customer Service
Familiar with marketplace dashboards (Shopee/Seller Center, TikTok Shop, etc.)
Strong communication and problem-solving skills
Detail-oriented, organized, and able to handle multiple tasks at once
Comfortable working with operational timelines and peak campaign seasons
Able to coordinate effectively with warehouse, logistics, and marketing teams
Proficient in Excel/Google Sheets
Customer-centric mindset with a calm and professional attitude