Customer Service
On behalf of our client, a well-established producer company specializing in masterbatch color and additive solutions, is currently seeking a Customer Service Officer to support daily operational and customer coordination activities.
Job Responsibilities
Handle incoming customer inquiries via phone and email in a professional manner
Process and input customer Purchase Orders (PO) accurately into the system
Monitor and follow up on order status, delivery schedules, and customer requests
Coordinate with internal departments to ensure timely fulfillment of customer orders
Participate in weekly production scheduling meetings
Prepare Delivery Orders (DO) and related documentation
Arrange and coordinate transportation for product deliveries
Maintain accurate records and ensure smooth communication with customers
Job Requirements
Proven ability to work under pressure and meet tight deadlines
Willingness to work overtime when required
Emotionally stable, professional, and customer-oriented
Fast learner with strong attention to detail
Good communication and interpersonal skills
Passive English proficiency (reading and understanding emails/documents) is required
Experience in manufacturing or supply chain environment is an advantage
If you’re a detail-oriented individual who thrives in a fast-paced environment and enjoys coordinating with customers and internal teams, we encourage you to apply.
Profil perusahaan
About us #EnablingBusinessExpansionToIndonesia Place for personal and professional growth We are entrepreneurial at heart. We believe in challenging status quo to enable continuous learning. We believe in growing with our people and give each person the opportunity to grow into the role they want to have. With a humble start, our people has grown stronger and capable to serve more than 500 clients from more than 40 countries in 5 years of our business. Melting Pot We appreciate a dynamic and multinational working cultures where the team comes from various backgrounds and nationalities. From accounting, law, IT, and pharmacy to agribusiness background within our team, we value different angle in thinking that can be put in the context of our business. Professionalism Every day in our work, we always ask ourselves “If someone posts my work on a news, will I be proud of it?” We believe in putting the highest standard to finish and deliver our work, the one that we will not regret to when we look back. Cekindo is a leading consulting firm of business services to clients expanding and operating in Indonesia and further to Southeast Asia. We provide full-range of market-entry and corporate secretarial services to enable our clients to focus on their core business and activities. Cekindo provides one-stop services which covers legal, administrative, HR, financial, marketing, and business development related activities. On December 2018 – InCorp Group, Singapore’s leading corporate services company, announced the acquisition of Cekindo Business International. With this acquisition, InCorp Group not only builds its presence in Indonesia but strengthens its position as a leading corporate solutions provider in South East Asia. Currently, the group is headquartered in Singapore and has offices in China, Philippines, India and Malaysia. As a leading consultancy firm, Cekindo has established itself as a reliable business service provider for companies looking to operate or expand in Indonesia.
51-100 employees
About us