Agent Contact Center (Banking)

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

• Handling customer's complaints and give information via Inbound Call, Outbound Call, Video Call, and Social Media.

• Make reports on customer complaints and follow-up actions to solve the problems.
  

Requirements:

• Associate's Degree (D3) in any related field.

• Min. 1 year experience in contact center specialized in banking industries.

• Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities.

• Ready to work on shifting 24 hours.

• Willing to join immediately.

• Willing to be placed in Tanah Abang, Central Jakarta.
  

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career

• Professional Growth

• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

• Growing Culture