Store Manager

Key Responsibilities:

• Sales Management: Drive store sales to meet targets by developing kids local strategies aligned with global sales objectives and KPIs.

• Staff Supervision: Recruit, train, and manage a multicultural team, ensuring staff are well-versed in products, sales techniques, and store policies.

• Inventory Management: Oversee stock levels, supplier coordination, and regular inventory checks while ensuring efficient communication with headquarters.

• Customer Service: Maintain high standards of service, addressing customer queries and complaints to ensure satisfaction and loyalty.

• Financial Management: Manage the store’s budget, cash flow, and financial reporting, ensuring alignment with headquarters' financial procedures.

• Store Presentation: Maintain a clean, organized, and visually appealing store with attractive displays and well-maintained merchandise.

• Marketing & Promotions: Collaborate with marketing to implement campaigns, ensuring alignment with brand guidelines and local customer engagement.

• Safety & Security: Ensure health and safety compliance while managing store security to prevent theft and loss.

• Reporting & Analysis: Prepare reports on key performance metrics and provide insights to headquarters for continuous improvement.

Skills & Qualifications:

• Experience: Proven experience in retail management, team leadership, and international brand market entry.

• Education: Diploma (D3) preferred, but relevant experience may be considered in lieu of formal education.

• Skills: Strong leadership, communication, problem-solving, customer service orientation, and proficiency in retail software. Familiarity with basic IT installation.

• Language proficiency: English and Indonesian.

• Attributes: Adaptable, detail-oriented, and capable of decision-making under pressure in a multicultural environment.

• International Market Experience: Experience in brand expansion in Southeast Asia is a plus.

• Placement : Galaxy Mall Surabaya - East Java