Community and Operations Executive

About Commune Living Pte Ltd

Commune Living Pte Ltd is a fast-growing co-living company in Singapore, dedicated to providing well-managed, comfortable, and community-centric living spaces. We currently manage 11 properties with over 70 active tenants, and are continuing to expand our portfolio.

Founded and led by two hands-on partners, Commune Living operates in a dynamic, fast-paced environment where responsiveness, ownership, and customer experience are key. Our team works closely across sales, marketing, operations, and tenant support to ensure smooth day-to-day operations while delivering a high standard of service to both tenants and partners.

As we grow, we are looking for motivated and proactive individuals to join us and play a meaningful role in sales, marketing, customer engagement, and operational support, helping us scale the business and enhance the co-living experience.

Key Responsibilities:

• Tenant Communication: Manages over 100 active WhatsApp chats, responding to tenant queries, complaints (e.g., maintenance issues), and providing "hassle-free" customer service.

• Operational Coordination: Locking down schedules for the housekeeping team, contractors, handyman works, and aircon servicing teams.

• Marketing & Leads: Posting available room listings on Facebook Groups (primary), TikTok, and Instagram; responding to initial prospect queries to set up viewings.

• Website Maintenance: Navigating the backend to update room availability and remove listings as they are filled.

• Conflict Resolution: Acting as the first point of contact for "firefighting" scenarios (power outages, leaks, gas refills) and resolving them by coordinating with the appropriate onsite teams.

Must-haves:

• Exceptional Command of English: Must be able to articulate clearly and professionally, particularly via text-based communication.

• "Street Smarts": The ability to think on your feet, make quick decisions, or effectively "buy time" when dealing with complex tenant requests.

• Extreme Responsiveness: Ability to adhere to a strict KPI of responding to messages within 20 minutes during working hours.

• Digital Proficiency: Comfort navigating social media platforms (Facebook/TikTok) and basic website backends.

• High Ownership: A "firefighter" mindset - being ready to handle issues as they arise without needing constant hand-holding.

Good-to-Have Skills (Bonus):

• Secondary Language: Proficiency in Mandarin or any other language.

• "Gamer" Background: The client specifically noted a preference for highly skilled computer gamers due to their focus on targets, comfort with digital environments, and speed behind a screen.

KPIs for Success:

• Response Time: Maintaining a maximum 20-minute response window for all incoming messages during the 10 AM – 6PM standby block.

• Schedule Accuracy: Zero conflicts in contractor or housekeeping schedules; ensuring all maintenance issues are assigned to a vendor immediately upon report.

• Listing Consistency: Ensuring the website and Facebook listings reflect real-time room availability (no stale listings).

• Tenant Satisfaction: Resolving 100% of standard maintenance requests by coordinating the right team without needing founder intervention.