Customer Service Staff

Requirements:

• Has at least 2-5 years of experience in Customer Service.

• Holds at least a bachelor degree.

• Strong communication, data entry, coordination and persuasion skills.

• Proficient in using Microsoft Office (Excel & Word).

• Able to communicate in English (is a plus).

• Good time management skills.

• Available to join as soon as possible.

Responsibility:

• Communicating with customers.

• Managing emails.

• Inputting Purchase Orders (PO) (checking prices, swatches, and articles).

• Creating Delivery Orders (DO).

• Handling claim from customers.

• Ensuring delivery matches the Requested Time of Delivery (RTD).

• Informing internal teams (PPIC, Quality, Purchasing, etc) about the delivery plan.

• Creating a monthly Delivery Report (KJB) for customer deliveries.

• Creating a summary of Proforma Invoices (PI) based on customer POs.