Customer Quality Engineer Staff (contract)
Your Contribution:
To handle customer complaint following SCHOTT Global rules
To prepare all required data for customer feedback
Refer to point. No.2, to organize and lead the discussion with respective department related with customer feedback.
To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standard
Support in preparation of quality department monthly report
Prepare statement letter according to customer or organization requirement
Fill out customer questionnaire according to agreed timeline.
Participate in the validation of special projects such as new machines, new materials, and so on (outside of routine validation).
If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).
To review batch record and release the finished good to be sent to customer according to established procedure.
Participate in DMF renewal
Give disposition of whether a batch can be released to be shipped to customer.
Your Profile:
Degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing.
2 years occupational experience in the fields of technical areas (quality or production or supply chain)
English, EDP-knowledge
Understanding and capable to implement root cause analysis techniques for effective problem solving
Clear understanding about the quality requirements and expectation of the customers
Understanding the objectives and goals of the company
Have knowledge and understanding about the ISO 9001 and ISO 15378 requirements
Have knowledge and understanding about ISO 14001 & ISO 45001.
Know and understand Lean Management and basic of 5S implementation.
Profil perusahaan
Inpation Insurance, Career development, Pension Pl
SCHOTT has a fascinating history and an exciting future. From our unique company structure and pioneering spirit to our culture of innovation and climate neutral strategy, we are constantly pushing the boundaries of glass to achieve groundbreaking scientific and technological progress. As one of the leading specialty glass companies in the world, SCHOTT has risen from a small glassworks in Jena, Germany to a global corporation with production and sales units in 34 countries. With over 16,500 employees of almost 100 nationalities, the company places a huge importance on diversity, collaboration, and innovation. Our Business Unit Pharmaceutical Systems is one of the world’s leading manufacturers of pharmaceutical primary packaging and analytical lab services. More than 600 production lines in 13 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer. We are more than 16.500 experts in 34 countries around the globe - become #oneofus!
SCHOTT has a fascinating history and an exciting future. From our unique company structure and pioneering spirit to our culture of innovation and climate neutral strategy, we are constantly pushing the boundaries of glass to achieve groundbreaking scientific and technological progress.