Customer Service Staff

Responsibilities:

·         Order Fulfillment & Management: Manage and process all domestic customer orders and ensure accurate and timely PO confirmations.

·         End-to-End Coordination: Collaborate with PPIC, Production, Logistics, and Finance departments to monitor order status and ensure on-time delivery.

·         Customer Relationship Management: Handling customer complaints professionally, coordinating with the QA team for quick solutions, and managing house accounts through inside sales activities.

·         Sales Analytical Support: Provide periodic reports related to Sales Orders, available stock, and outstanding data to assist the sales team in achieving targets and preparing forecasts.

·         Data Integrity: Responsible for maintaining and ensuring the accuracy of customer Master Data in the company system.

·         Quotation & Costing: Prepare comprehensive price quotations, including cost calculations and material code management.

·         Compliance & Safety: Actively participate in continuous improvement programs (ISO 9001, 14001, SMK3) and ensure that K3 (HIRA) standards are implemented in the work environment.

Required Qualifications:

·         Minimum 2-3 years of experience in Sales Admin, Customer Service, or Supply Chain.

·         Proficient in operating ERP systems (such as SAP or Oracle) and Microsoft Excel.

·         Possess good communication and negotiation skills.

·         Detail-oriented and able to work under pressure with minimal supervision.