Customer Service Executive (FULL TIME) WFH

What You’ll Do:

As our Junior Customer Support Executive, you’ll play a key role in delivering top-notch support experiences to our users across multiple channels. Your daily responsibilities will include:

• Responding to live chat inquiries with speed, clarity, and empathy

• Handling email support tickets, from simple questions to complex requests

• Managing KYC (Know Your Customer) verifications for new user registrations

• Ensuring all submitted documentation is accurate and compliant

• Providing clear updates on account status or verification issues

• Preparing and submitting daily support and KYC reports to your team lead

• Logging all customer interactions and feedback into our CRM

• Collaborating with internal departments to escalate and resolve issues

Who We’re Looking For:

• Fluent in English and the candidate’s native language (spoken and written)

• Comfortable handling both chat and email communication channels

• Detail-oriented and quick to learn support systems and procedures

• Fresh graduates are welcome, full training will be provided

• Understands or is open to learning KYC / verification processes

• Comfortable using spreadsheets or reporting tools for daily reporting

• Calm under pressure and able to multitask efficiently

• Strong communication and people skills

• Willing to work shifts, weekends, and public holidays as required

What You’ll Get:

• Full training on customer support tools, KYC, and fintech fundamentals

• Competitive entry-level salary (country-specific)

• Fast-track career growth, we strongly promote from within

• A fun, inclusive, and collaborative team culture

• Real hands-on experience in the fast-growing fintech industry