Customer Service Executive (1-Year Contract)

Job purpose:

Being in a customer-centric and service-oriented environment, you will address customers’ issues effectively and achieve customer satisfaction to achieve a positive customer experience. You will be responsible for customers’ order fulfilment management across the region, and the order processing process is being performed effectively.

RESPONSIBILITIES:

• Execute order processing and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentation procedures.

• Maintain customer focus at all times, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.

• Work closely with headquarter to ensure adequate product supply to meet business growth objectives.

• Resolve customer complaints by being the focal person in driving for solutions.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.

• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.

• Ensure internal and external customers are serviced promptly, respectfully and accurately.

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

• Demonstrate a positive and flexible approach to changing business priorities.

• Assist Reporting Manger and management with any special projects assigned and provide backup to Reporting Manager when necessary.

Reports to: Customer Service Manager

Location Coverage: Southeast Asia

REQUIREMENTS:

• Degree/Diploma in any discipline with at least 2 years of fulfillment experience.

• Proficient in Microsoft office application especially in MS Excel and MS Words

• Good communication, analytical and problem solving skills.

• Fluent in English, both written and spoken.

• Pleasant personality with initiative and customer-oriented.

• Disciplined, hardworking and able to perform under pressure.

• Detail oriented, resourceful and ability to work independently
  

Why Join Us?

• Unlock Your Potential: Benefit from competitive compensation and holistic training programs designed to develop your skills.

• Innovate with the Best: Thrive in a dynamic, collaborative environment that champions creativity and breakthrough thinking.

• Accelerate Your Growth: Seize clear pathways to advancement and build a fulfilling, long-term career with us.

• Get Recognized: Meaningful rewards and recognition for your contributions and performance.

At Phoenix Contact, we are on a mission to push the boundaries of what's possible in the industry, and we’re always on the lookout for visionary minds to shape the future alongside us.

Ready to make an impact? Join us and shape a future where your ideas matter!