Butler runner / Front office runner

Company Description

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

1. Assisting with next day arrival pre-setup (dulang, fruit bowl, napkin + plates).
2. Transporting SR amenities from SB to IVD every afternoon.
3. Supporting in-house guest buggy movement.
4. Supporting buggy movement for site inspection.
5. Assisting butler for clear up check out villas.
6. Assisting bellman for car set up.
7. Assisting to deliver guest’s luggage from lobby to villa if bellman is not available.
8. Assisting to collect guest’s luggage from villa to lobby if bellman is not available.
9. Checking stock of mineral water in luggage store, ensure minimum 2 boxes are ready.
10. Be responsible for buggy cleanliness and maintenance requirements.
11. Perform any other duty as directed by superior.

General Responsibilities

1. Maintain high score on guest satisfaction at all time.
2. Responsible for the elaboration and implementation of standards related to SOP and LQA standards.
3. Regularly conducts routine inspections of areas under his control.
4. Checks all Front Office equipment including operator work space, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
6. Controls costs by minimizing / decreasing chances of property damage,   maintaining   adequate inventory of items including stationeries and collaterals.

Qualifications

• Minimum Diploma in Hospitality  
• Minimum of 1 year relevant experience in Front Office
• Excellent English communication on both verbal and writing skills
• Knowledge of hotel communication system and computer interface

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.