Travel Service & Reservation Admin
What you'll be doing
Manage incoming reservation requests via phone, email, and online platforms
Coordinate and confirm reservations, ensuring accurate record-keeping and timely communication with customers
Assist customers with inquiries, changes, and cancellations related to their reservations
Collaborate with the operations team to ensure the availability of resources and equipment for reserved activities
Maintain a detailed database of customer information and reservation details
Provide excellent customer service and be the primary point of contact for all reservation-related matters
Assist with other administrative tasks as needed to support the overall operations of the Social Padel House
What we're looking for:
Experience in travel service / ticketing / customer service is preferred.
Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively
Proficient in using reservation management software and Microsoft Office suite (Excel, Word, Outlook), experience with booking systems is an advantage.
A positive attitude, problem-solving mindset, and a passion for delivering exceptional customer service
Fluency in both English and Bahasa Indonesia, both written and verbal.
Profil perusahaan
Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate! We are holding company of DRAGONFLY, SOCIAL HOUSE, SOCIAL GARDEN, OSTERIA GIA, SKYE, MR. FOX, A/A A/O BAR, MANARAI, PIZZA E BIRRA, PUBLIK MARKETTE, KITCHENETTE, TOKYO BELLY, THE PEOPLE’S CAFÉ, SUSHI GROOVE, SEJUICE ME, DJOURNAL COFFEE, DJOURNAL HOUSE, DARLIN RECORDS, ISMAYA LIVE, WE THE FEST (WTF), DJAKARTA WAREHOUSE PROJECT (DWP), JAKARTA CULINARY FEASTIVAL (JCF) and many more to come.
1,001-5,000 employees
Established in 2003, ISMAYA GROUP’s vision is to be a leader in building strong and everlasting brands in the lifestyle industry in Indonesia and regionally. It is our passion and objective to consistently create an outstanding and memorable experience every single time we ‘touch’ a customer.With this mission in mind, ISMAYA GROUP continues to create original and innovative lifestyle concepts in major cities in Indonesia, South East Asia and beyond. So that guests, wherever they are, can eat, drink, celebrate!