Main responsibilities:
Customer claim handling process (domestic and export)
Scramble activity for investigation problem & reproduce activity
Arrange, follow up, and monitor CAR/PIR activities and related meeting
Additional duties:
Handle AR Payment for return part, sending part and visit (scramble activity)
Support for replacement part in case of customer claim vehicle
Support new development project: Oobeya activity and Quality Forum
PT Mitsubishi Motors Krama Yudha Indonesia (MMKI) is a joint venture company established between Mitsubishi Motors Corporation (51%), Mitsubishi Corporation (40%), and PT Krama Yudha (9%). Officially established in April 2015 and starting its production operations in April 2017, MMKI plays a central role in Mitsubishi Motors' automotive manufacturing strategy in the ASEAN region.