Customer Service

Qualifications

- 1–3 years of customer service experience (eCommerce preferred)

- Strong verbal and written communication skills

- Ability to de-escalate and resolve complaints professionally

- Familiarity with major eCommerce platforms (Shopee, Tokopedia, Tiktok, Akulaku, Lazada, Blibli)

- Experience with CRM/ticketing systems

-Basic understanding of order processing, inventory systems, and shipping logistics