Customer Service Specialist (E-Commerce)

We are a leading E-commerce company managing 6 well-established fashion brands, always keeping up with the latest trends. Currently ranked among the Top 100 Live Shopping in Indonesia, we are committed to delivering high-quality products that empower our customers to feel confident every day.

As we continue to grow rapidly in the digital landscape, we are expanding our business to offline retail stores to reach a wider audience and provide a more holistic shopping experience.

Currently we need Customer Service Specialist to help our E-Commerce.

Job Description:

- Handle customer orders including stock checking, order placement, and payment assistance.

- Provide product information, promotions, and recommendations based on customer needs.

- Respond promptly to customer inquiries and resolve complaints professionally while highlighting product selling points.

- Record all customer interactions and transactions for tracking and reporting purposes.

- Ensure compliance with rules and policies of e-commerce platforms (Shopee, TikTok, Lazada).

Qualifications:
- Minimum 1 year of experience as Customer Service, preferably with Shopee, TikTok, or Lazada platforms.
- Mandarin language skills are a strong plus. (Will be consider for Supervisor position)
- Proficient communication skills in Bahasa Indonesia; English is an advantage.
- Strong customer handling, problem-solving, and service-oriented skills.
- Responsive, detail-oriented, and able to work in a fast-paced environment.
- Familiar with regulations, policies, and features of major e-commerce platforms.
- Willing to work on shifting schedules.
- Willing to work onsite at Arcade Business Center, PIK 1