About the role
Secret Sumatra AUSTINDO is seeking an experienced and driven Surf Resort General Manager to manage & oversee the operations of our premier surf resort located in West Pesisir Lampung. In this full-time role, you will be responsible for managing all aspects of the resort, ensuring exceptional guest experiences and driving the overall success of the business. The role offers a unique opportunity to work in a stunning tropical location and be part of a dynamic, fast-paced hospitality environment.
What you'll be doing
Manage all day-to-day operations of the resort, including staff, budgets, inventory, and guest services
Oversee the delivery of exceptional customer service and guest satisfaction
Oversee the operation daily, making sure all staff are completing the tasks in their SOP's
Develop and implement strategic plans to drive revenue growth, improve profitability, and enhance the resort's reputation
Manage staffing, including hiring, training, scheduling, and performance reviews
Ensure compliance with all relevant laws, regulations, and safety standards
Build and maintain strong relationships with key stakeholders, including suppliers, local authorities, and the community
What we're looking for
Minimum 5 years of experience in a general manager role within the hospitality industry, preferably in a resort setting
Proven track record of driving operational excellence, financial performance, and customer satisfaction
Strong leadership and people management skills, with the ability to motivate and develop a team
Excellent communication and interpersonal skills, with the ability to liaise effectively with a diverse range of shareholders and stakeholders
Proficient in budget management, cost control, and financial reporting
Familiarity with the surf industry and a passion for the sport is highly desirable
Fluency in English and Bahasa Indonesia is required
What we offer
At Secret Sumatra AUSTINDO, we are committed to providing a supportive and rewarding work environment. As the Surf Resort General Manager, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also offer a range of wellness initiatives and a vibrant, collaborative culture that celebrates teamwork and innovation.
About us
Secret Sumatra AUSTINDO is a leading hospitality group in Indonesia, known for being the premier surf resort and adventure tourism experience in Pesisir Barat. Our mission is to provide our guests with an unforgettable all inclusive experience while promoting sustainable tourism and supporting local communities, while promoting sustainable tourism and supporting local communities. With a strong commitment to environmental conservation and social responsibility, we are constantly seeking ways to innovate and stay at the forefront of the industry.
If you're passionate about the hospitality industry and excited by the prospect of leading a dynamic and successful surf resort, we encourage you to apply now.