Body Repair Adjuster Associate

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Join the Grab ID Rental Fleet team! We provide fleet supply to Grab, serving the non bank-able partner to work as Grab's driver-partner. In Fleet team, we identify opportunities to maintain the competitive cost to serve through maintenance strategy, strategic partnership and excellence process in vehicle operating process. We are serving 11 cities and in Jabodetabek we have 5 different pool locations.

Get to Know the Role

You will oversee the car refurbish process, ensuring operation excellence of Body Repairs : assessing vehicle damage, estimating repair cost, mitigating fraudulent and over-repair request while optimizing overall repair cost - time effectiveness. Based in our pool in Tangerang, you will report to the Manager.

The Critical Tasks You Will Perform

• Monitor inspection result of return units (fleet ride hailing) for reported damage and legitimacy of repair request (Non fraud; ensure damage : new / additional, accidental or just wear and tear)
• Assess trends of necessity of parts replacement VS special repair / refurbish one, with focus on time & cost efficiency.
• Detecting and reporting potential fraudulent repair requests and mis-use self repair by Drivers or staff.
• Collaborate with workshop network to clarify repair scope and give recommendations (repair vs replace)
• Analyze for damage trends and spare parts requirements and forecasting
• Minimize vehicle idle time by implement efficient assessment process.

What Essential Skills You Will Need

• Bachelor's degree in Automotive / Mechanical Engineering, Business Administration or related technical field.
• 3 years experience in vehicle inspection / automotive repair / fleet management / insurance claim assessment.
• Knowledge of car vehicle body, mechanical, electrical systems and repair process related
• Understanding of cost - time effective repair VS replacement decision.
• Prior experience of data analysis generation and delivering the insights to mid - upper management.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.