Travel Document Staff

As a Travel Document Staff, you will play a key role in ensuring all travel documents are prepared accurately and on time. You will work closely with airlines, embassies, vendors, and internal teams to support smooth travel experiences for our clients.

Responsibilities:

• Handle end-to-end processing of travel documents such as visas, passports, travel permits, and supporting documents

• Coordinate with embassies, consulates, airlines, and third-party vendors regarding document requirements and submissions

• Review and verify client documents to ensure completeness and compliance with regulations

• Monitor document processing timelines and follow up to ensure timely completion

• Maintain accurate records and documentation, both physical and digital

• Provide clear information and updates to clients and internal teams regarding document status

• Stay updated on the latest travel regulations, visa policies, and immigration requirements

• Support other operational tasks related to travel documentation when needed

Qualifications

• Minimum Diploma or Bachelor’s degree in Tourism, Administration, or related fields

• At least 1 year of experience in travel documents, travel agency, or related roles

• Familiar with visa processing, passport handling, and international travel requirements

• Detail-oriented with strong organizational and time management skills

• Able to handle multiple tasks and work under tight deadlines

• Good communication skills in English, both written and verbal

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Customer-oriented, proactive, and able to work independently as well as in a team