Customer Service Associate (Contract for 2 Months)

Responsibilities : 

• Handle customer inquiries and complaints, providing timely and effective resolutions to enhance satisfaction.

• Assist customers with order-related issues, including tracking, changes, and cancellations.

• Listen attentively to customer complaints to accurately identify the root cause of issues.

• Respond to customer messages via Zendesk or other platforms, ensuring high-quality service.

• Escalate unresolved issues to the appropriate team or supervisor as needed.

• Support the investigation of customer issues, including identifying potential fraud cases.

• Monitor and maintain store performance, including response time, ratings, and customer reviews.

• Participate in training sessions and team meetings to maintain knowledge of products, services, and processes

• Write reports about inquires and complaints, and escalate required issues to the respective divisions. 

• Willingness to work in shifts.

Requirements : 

• Bachelor’s Degree in any major with a minimum GPA of 3.00.

• Previous experience in customer service, preferably in Retail or E-commerce, is a plus.

• Knowledge of customer service principles and practices.

• Familiarity with Zendesk or similar customer service tools is an advantage.

• Strong communication and problem-solving skills.

• Customer-oriented mindset with the ability to handle multiple tasks efficiently.