Overseas Customer Relation - US Line

Job Description

• Handle sea and air freight export customer service.

• Coordinate with customers, overseas branches, carriers, and internal departments to develop shipment plans and ensure smooth operations.

• Make bookings and confirm cargo space with airlines, shipping lines, and co-loaders.

• Prepare and manage shipping documents, input data into the logistics system, issue invoices, and reconcile accounts with suppliers.

• Monitor shipment progress and provide regular updates to agents and internal teams.

• Prepare monthly Statements of Account (SOA) and follow up with customers on outstanding payments.

• Support business and marketing departments, maintaining communication with shipping lines, customs brokers, and trucking vendors.

• Organize, manage, and safeguard all shipment-related documentation.

Qualifications

• Minimum SMA/SMK, Diploma, or Bachelor degree (S1) in International Trading, Export Import, Maritime Shipping, Port and Logistics, or related majors.

• Must have prior working experience in logistics, shipping, export operations, and document handling.

• Must be familiar with US trade lanes / US shipping lines and export procedures to the United States.

• Fluent in English is mandatory.

• Excellent communication, coordination, organization, and relationship-building skills; strong teamwork mindset.

• Hard-working, honest, detail-oriented, strong sense of responsibility, and able to work under pressure.